SELECT WORK

Streamlining development processes for Pogo Park

Compliance & Ethics Hub

Improving compliance adherence at a global tech titan [view case study here]

The Compliance & Ethics Hub is an interactive tool and knowledge repository meant to improve policy awareness and compliance adherence among employees at a leading global tech company. I led this project from its initiation in 2022 through 3 iterations over 2 years, in collaboration with a technical project manager, visual designer, 5 writers, 3 developers, and approximately 80 subject matter experts from 30 legal teams.
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A.R.T.

Building an immersive learning experience [view case study here]

How might we transform a content-dense mandatory training course into a truly memorable experience? I assisted in this project by visualizing the learner's journey,  crafting strategies to make the narrative more authentic and immersive, and wireframing the proposed redesign.
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Healthcare Innovation

Fast-tracking a UX research practice at an agile startup [view case study here]

WHOLE PERSON CARE PROCESS FLOW
Our provider-facing software was developed in collaboration with several clinics and physician groups. I mapped out their processes, roles, and interactions to align our understandings. We used these artifacts to start the conversation around existing gaps and how our product might fill them. (Miro, 2020)
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Salesforce Workflow Automations

Streamlining development processes for Pogo Park

DONOR ACKNOWLEDGMENTS PROCESS FLOW
This simple flow illustrates how the Salesforce instance "thinks" about incoming donations and other revenue. With the goal of aligning behaviors to donor engagement best practices, it includes several safeguards that step in to automate procedures when manual processes fail. (Figma, 2018)
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Thrive!

A digital / board game hybrid with AR features

FINAL CONCEPT
Thrive gameboard with AR elements. (Adobe Illustrator | AfterEffects, 2019)
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BeThere

An event in mixed reality

Pogo Park is a California placemaking nonprofit organization building safe, green placespaces in Richmond's Iron Triangle neighborhood. Although known for their fun, creative and inclusive events, concerns about crime and violence deterred many potential supporters from visiting the parks they created. During the COVID pandemic, Pogo Park began to consider how they might transition to virtual or hybrid fundraising events.
FINAL CONCEPTS Slides 2-9
RESEARCH + ARTIFACTS Slides 10-19
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Want to see more? Contact me.

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